Cancellation Policy


I. Cancelation Policy

  • Leisure Prepaid Rates Only
    •  Hertz applies Cancellation and No Show/Lost Rental charges on all prepaid rates.
  • Changes to Reservations
    • Hertz allows you to make changes to a reservation up to three times:
      • Online by the 'Modify/Cancel' reservation page
      • By using our online chat
    • No modification administration fee will be made for changes made online.
    • Any change to a booking made online or through the call center will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to:
      • Drop off location
      • Pick up date and time
      • Drop off time and date
      • Vehicle group
      • Airline and flight number
      • GPS Mapeo
      • Child seats
      • All other additional products
    • The lead customer name and the pick up location on a reservation cannot be changed. If you wish to change the lead name or the pick up location, then you must cancel the reservation (see below “Cancellations”) and make a new reservation.
    • You will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This MUST be the same credit card that was used for the original reservation. If you wish to change the credit card, then the original reservation must be cancelled (see below “Cancellations”) and a new reservation made.
    • If no cars are available for the location and date requested, then you will see the message: 'No cars available at this location for this date or duration'. You should try to change the dates or location for pick up.
    • If no prepaid rates are available for the location, date or other requests made, the customer will see the message: 'No prepaid available'. If you see this message, you may cancel the original reservation (see below “Cancellations”) and make a new reservation if a non-prepaid rate is available.
    • Promo Code: A Promo Code can be added to a reservation. However, there may be circumstances in which this Promo Code is linked to a negotiated discount or rate that does not match Hertz retail prepaid rates. In this circumstance, you will see the error message: 'No prepaid available'. You may cancel the original reservation (See below “Cancellations”) and make a new reservation adding the Promo Code number.
    • Hertz Gold Plus Rewards numbers cannot be added to an existing reservation online.

II. Cancellations

  • Hertz allows you to cancel a prepaid reservation:
    • online by the 'Modify/Cancel' reservation page
    • by using our online chat
  • No refunds will be made for any prepaid reservation

III. Changes at the Time of Pickup

  • If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges.

IV. No Shows / Lost Rental:  Prepaid Reservations (Pay Online)

  • If you fail to collect the vehicle on the Pick Up Date and Time, we reserve the right to make it a No Show / Lost Rental and no refund of the prepaid rental will be provided, which compensates us for our inability to rent the vehicle when it was reserved for your use.
  • If you fail to comply with the Pick Up Terms and Conditions (refer Rental Qualifications & Requirements), we reserve the right to make it a No Show / Lost Rental and no refund of the prepaid rental will be provided, which compensates us for our inability to rent the vehicle when it was reserved for your use.

V. No Show Fees:  Non Prepaid Reservations (Pay at Location)

  • Your vehicle will be reserved and made available to you.
  • Should you fail to pick up the vehicle within 2 hours from the pick up time and date, or in the case of airport rentals, within 2 hours of the flight arrival time if a flight number has been provided to Hertz, Hertz reserves the right to rent out your vehicle to another customer, and Hertz may offer you a similar vehicle to cover your reservation.

VI. Early Return / Late Return Charge

  • If you pay at location we reserve the right to make an Early Return Charge of US$20.00, to compensate us in part for our inability to rent your vehicle during the time reserved for your use.
  • If you prepaid or you pay at location we reserve the right to make a Late Return Charge of US$25.00, to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.

VII. Rental Qualifications & Requirements

  • In order to rent from Hertz Rent A Car Guatemala, all drivers must meet the following requirements:
    • Meet the renting location's minimum age requirements
    • Have a valid driver's license
    • Be able to provide a valid credit card with sufficient funds in order to cover the cost of the rental, plus the deposit for the vehicle
    • Minimum rental age is 25 years (under age surcharges will apply for ages 18 to 21 and 22 to 25)
    • Advanced reservations
    • Passport and/or other form of valid ID
    • Valid credit card is required for the rental deposit (all major credit cards accepted)
    • Valid driver's license required for both driver and additional driver
  • Please note the following:
    • Photocopies of driver's license are not accepted
    • Learner's Permits are not accepted
    • Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted
    • Temporary driver's licenses may be refused if the renting location is unable to otherwise verify the customer's identity or verify the authenticity of the temporary license. Additional government-issued identification may be required
Any questions?

+502 2314.4444

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Opening Hours

Hertz Guatemala Renta Autos

Airport Office: 4:30 am - 11:00 pm
Main Office: 7:00 am - 9:00 pm

Address

Hertz Guatemala Renta Autos

7a. Avenida 14-84 Zona 13
Guatemala City, Guatemala
01013